Customer Story: MetLife
MetLife: Elevating HR and the business with Crunchr People Analytics
Financial services company
Headquartered in New York, the United States
MetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management. It holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
Over the course of the next several years, MetLife will execute on its Next Horizon Strategy, creating value by focusing on the following three pillars: Focus, Simplify and Differentiate. A key driver of this strategy is to invest in its people by continuing to create learning and development opportunities, promote inclusion, support work-life balance, and enhance an ownership mindset. Fostering a culture of innovation and employee learning is fundamental to how MetLife competes.
To execute on this ambition, MetLife requires insights into its workforce. MetLife’s People Planning & Insights team will drive this strategy and it has selected Crunchr to support.
"We are looking forward to a long and successful partnership with Crunchr."
Laura Shubert, VP Global People Analytics
MetLife’s People Analytics Ambition
MetLife has a mature people analytics team. Still, data gathering was time consuming and getting insights into the hands of the business was not always easy. It chose Crunchr to help with four goals in mind:
1. Workforce insights over reporting
The People Planning & Insights team spent a lot of time gathering and visualizing data to meet HR reporting requirements. With Crunchr, these challenges have been solved. All HR data has been organized in one place and MetLife now has easy access to metrics and data across the organization. Additionally, customized dashboards are automatically generated, maintained, and shared. This has empowered the People Planning & Insights Team to focus on analytics and insights over reporting.
2. Immediate access to all relevant workforce & talent metrics
The MetLife team is well-experienced and works across all HR domains: from recruitment to D&I to internal mobility. Therefore, it required a solution that encompassed all relevant metrics. Crunchr was able to provide this, because all relevant metrics are pre-built into the solution. Moreover, Crunchr's quick implementation has allowed MetLife to get insights from the get-go.
3. Metrics are consumable and answer the business questions being asked
MetLife’s People Planning & Insights team loves data, but they also recognize that internal customers can be scared away by a data overload. The team chose Crunchr because of its focus on relevance over complexity - without sacrificing accuracy. As a result, metrics are consumable and big talent questions can be answered in just seconds. Through guided analytics, users get talent insights fast and easily.
4. Get workforce metrics directly into the hands of HR and business leaders seamlessly
MetLife also wanted a solution that allowed HR and business leaders to do self-service analytics. This is exactly where Crunchr was designed for. Crunchr is easy to navigate and it guides users to learn the story behind the data. Users across the business and HR will now be able to embrace a data-driven way of working to take better talent and business decisions.
Next to the the aforementioned goals, MetLife chose Crunchr for its:
- Meaningful metrics and insights;
- Easy navigation;
- In-tool storytelling, explanations and help features;
- Easy drill functionality to move between trends and employee details;
- Well-developed authorization functionality to meet data security and privacy needs.
Furthermore, Christine Lawson (AVP People Insights & Planning) says: “In addition to the tool itself, we have been struck by the Crunchr Team – each member really seems to get our vision and needs, the collaboration and desire to co-create stands out, and everyone I have dealt with have been great to work with. It truly feels like a Partnership”.
MetLife and Crunchr just finished a fast and successful implementation. Both are excited to start driving value with clear people insights and better decisions.